Your Privacy at Mobile Health Group (MHG)

At MHG, we respect your privacy and are committed to protecting your personal health information. Our approach is guided by the Health Information Privacy Code 2020 and reflects our values of dignity, aroha, integrity, and cultural safety.

What We Collect

We collect only the health information necessary to provide safe and effective care—this may include your contact details, health history, clinical notes, and information from other providers involved in your treatment.

How We Use It

Your information is used to deliver and coordinate your care, support clinical decisions, and meet ethical and regulatory obligations. We do not use or share your information for unrelated purposes without your consent.

Your Privacy Rights

Under the Health Information Privacy Code 2020, you have specific rights related to how your health information is handled, including:

• Accessing your health records
• Requesting corrections
• Being informed about how your information is used
• Knowing who has accessed your records

These sit alongside your broader rights as a health consumer under the Code of Health and Disability Services Consumers’ Rights, overseen by the Health and Disability Commissioner (HDC).

Data Security

We take data protection seriously. Your information is stored securely, with access limited to authorised staff. All MHG team members are trained in privacy and confidentiality practices, and we use secure systems to manage clinical records and communications.

Our Commitment

We treat all patients and whānau with respect, kindness, and cultural sensitivity. We honour your dignity and privacy in every interaction.

Need Help or Have Questions?

If you have concerns or would like to access your records, please contact our team. We’re here to support you.